Our payment system is secure, reliable, and convenient.

Payment: the money a guest pays for a reservation.

Payout: the money an owner receives for a reservation.

When submitting a booking request to an owner, the guest provides his or her payment details and the payment method may be authorized for a charge. If the reservation request is declined, or expires, we do not complete the charge and any authorization is released.

If the reservation is accepted, the payment is processed and collected by Wheel Estate in full. Whether the reservation is two days or two months away, we hold the payment until 48 hours after the trailer is picked up before releasing the funds. This gives both parties time to do a walkthrough upon pick-up and make sure that everything is as expected.

Wheel Estate does not endorse cash payments. In order to uphold our Terms of Service, transactions must take place on the site. By completing your transactions on the site, the security of your funds is ensured, and you’ll be protected by policies, such as Cancellation Policies and the Guest Refund Policy.

The total price you pay for your reservation includes the cost of the trailer listing plus any applicable fees and taxes.

Trailer listing price

Unlike a many travel sites and hotels, there’s no standard daily rate for booking a trailer on Wheel Estate. Each owner chooses the amount they’d like to charge for their trailer listing—per day, or per week.

 Fees

There fees you may need to pay in addition to the base price for the trailer listing, such as Wheel Estate service fees, roadside assistance, and a security deposit. Some trailer owners set policies listed below that are either included or optional for a fee.

They are:

• Cleaning fee
• Owner delivery & set-up
• Generator fee
• Propane fee
• Added value items called add-ons

The trailer owner may require a post-reservation cleaning fee that helps them keep their trailer tidy for future reservations. Look for the cleaning fee in the trailer listing’s description—it’ll appear as a one-time fee for your reservation, regardless of how many days you book.

The trailer owner also has the option to charge an owner delivery & set-up fee.  Some owners appreciate the option to deliver and set-up their trailer for you and make sure everything is very comfortable for you to have a wonderful experience.  This option also relieves some guests as they may not feel confident pulling a travel trailer to their destination.

The trailer owner has the option to charge a generator fee.  If the guest needs to use a generator, there may be an extra fee for the use or the owner has the option to include it with the trailer rental.

There is also an option to charge a propane fee.  There may be an extra fee where the guest is responsible to replace any propane used during the rental period.  The other option the owner has is to fill the propane tanks prior to departure and is complimentary.

Added value items are things like bedding and cutlery. Trailer owners have total control what they include for free for for a fee.

Taxes

There are taxes that might apply to your reservation, depending on where you live and where trailer owner’s listing is located:

• Local taxes—based on the location of the owner’s trailer listing

Depending on where the trailer listing is located, there may be additional local taxes that Wheel Estate collects and remits to local governments. Owners with trailer listings in locations where Wheel Estate does not help collect local taxes may still have tax obligations. In those cases, owners are responsible for letting you know about those additional taxes before you book, and collecting the tax themselves by including it in their listing price.

An authorization is a pending charge or hold on a payment account and is not a true charge. It usually shows in the pending charges section of your credit card.

The release of an authorization may also appear as a refund on a credit card statement, or the authorization may be deleted from the account entirely. The void may take 7 business days (or longer, depending on your bank) to appear.

We authorize credit card to make sure the accounts are valid and will accept the charge if the reservation request is accepted. We only complete the charge if a reservation request is accepted. If the reservation request was retracted, declined or expired, the authorization is voided and released back to the payment method, including service fees.

All pricing details are included when you book a reservation.

Please be sure to review the trailer listing's description and the reservation details before booking in order to understand how much you are paying. You can verify the amount of a reservation you paid for on your billing receipt/itinerary.

We do not endorse off-site payments or cash payments. All off-site transactions are done at your own risk, and Wheel Estate cannot verify the validity of any transactions done outside our system.

If a trailer owner asks you for more money than what you paid on the site and it was not stated in the listing or in the message thread, please contact us and we'll contact the trailer owner directly.

Once you have an accepted reservation, your billing receipt/itinerary are automatically generated and found within your Dashboard > My Reservations. It can also be found under Dashboard > Transactions > Payment History.

They're updated in the event you cancel your reservation, or receive a refund.

Your receipt/itinerary contains a lot of useful information about your reservation, such as the pick-up time and drop-off time, the trailer listing's address and detailed directions from the owner. Also, it contains, the owner's telephone number, a direct link to message the owner to confirm pick-up details, the reservation's cancellation policy, your billing information, and Wheel Estate's contact information. The trailer owner's name is listed, the dates of the reservation, and a breakdown of the total price paid by your payment method.

Service fees: Service fees are calculated from the reservation subtotal, excluding any security deposit amount and roadside assistance. The subtotal is the complete price of the reservation before service fees have been added.

Wheel Estate service fee: We charge a 15% service fee plus gst to the guest at time of booking. This goes to cover the cost of customer support, trust and safety, and the other costs with running the site.